Refunds & Cancellations

At ABC Naturals, we want you to shop with confidence. We understand that sometimes things don’t go as planned, which is why we’ve designed a simple and customer-friendly return and refund policy.

What Can Be Returned or Refunded?

  • Change of Mind: If you decide our product isn’t the perfect fit, you can return unopened and unused items within 15 days of purchase for a full refund (excluding original shipping charges).

  • Incorrect or Damaged Items: If you received the wrong product or it arrived damaged, contact us within 7 days of delivery and we’ll arrange a prompt replacement or full refund.

How to Initiate a Return or Refund

  1. Contact Us: Reach out within the specified time frame through:

  2. Provide Details: Please include:

    • Your order number

    • Contact information

    • Reason for return/refund (e.g., wrong item, damaged product, change of mind)

  3. Review & Approval: Our customer support team will review your request within 2 business days.

  4. Return Process:

    • In-Store Purchases (if applicable): Bring the unopened, unused product with the original receipt.

    • Online Purchases: We’ll provide a return shipping label. Simply return the unopened, unused product using the label provided.

  5. Refund/Replacement: Once we receive and inspect your item(s), we’ll process your refund within 7 business days (excluding shipping costs) using your original payment method, or send a replacement as agreed.

What Cannot Be Returned or Refunded

  • Opened or used products (for hygiene and safety reasons).

  • In-store purchases without the original receipt.

  • Items returned after 15 days of purchase.

  • Incorrect or damaged items reported after 7 days of delivery.

Order Cancellation

  • You may cancel your order anytime before it ships.

  • Once your order has shipped, you’ll receive a confirmation email. After this point, our standard return policy applies.

  • We reserve the right to cancel orders due to:

    • Out-of-stock items

    • Pricing errors

    • Payment issues/declined transactions

Our Commitment to You

At ABC Naturals, your satisfaction is our top priority. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. We’re always happy to help!

📧 abcnaturalspk@gmail.com
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